# Discord Setup

## Mava's Discord integration explained

Mava can be used in two ways in Discord:

1. **Ticketing**: powerful private thread ticketing system powered by AI -> [Set up ticketing](discord-setup/discord-ticket-setup)
2. **Public channel AI**: bot that can automatically answer repetitive questions in public channels -> [Setup public channel AI](discord-setup/discord-public-channel-ai-setup)

## Why add a web chat to your Discord?

#### Automation

* Mava AI works in both private tickets & public Discord channels to help your team scale support
* Mava's able to learn from your teams public Discord replies so you never have to answer the same question twice

#### Organization

* Using a ticketing system enables you to keep all support requests in one place to ensure your team can easily stay on top of requests
* Categorize, tag and assign agents to tickets

#### Scalability&#x20;

* Mava uses private threads instead of new channels for tickets meaning you'll never hit a [ticket limit, unlike other tools ](../../ticket-behavior-and-settings/discord-threads-and-limits)
* Users will receive [transcripts ](../../ticket-behavior-and-settings/discord-ticket-transcripts)automatically at the end of a conversation&#x20;

#### Security

* Mava does not require Admin permissions, unlike other ticket bots
* Using tickets, reduces the number of users trying to DM your team or other users. This keeps all communication in your server in a controled and more secure environment.&#x20;

#### Analytics

* Mava comes with powerful customer support analytics by default
