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  • ⚠️Workspace Account Deletion
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  1. Getting Started
  2. Integration Setup
  3. Discord Setup

Responding to tickets within Discord

PreviousAutomatically add users or all users with a role into a Discord private threadNextDiscord Thread Limits & Archiving

Last updated 1 year ago

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Admins or moderators can answer from within the Discord thread.

By default, in the Mava Dashboard, the response will show up as coming from the admin's / mod's Discord profile.

Any paid users can link their Mava & Discord Accounts in Settings > Profile. By linking your accounts, Discord responses will show as coming from the connected agent, which ensures all analytics remain accurate.

🟢
added into a support thread