Responding to tickets within Discord
PreviousAutomatically add users or all users with a role into a Discord private threadNextDiscord Thread Limits & Archiving
Last updated
Was this helpful?
Last updated
Was this helpful?
Admins or moderators can answer from within the Discord thread.
By default, in the Mava Dashboard, the response will show up as coming from the admin's / mod's Discord profile.
Any paid users can link their Mava & Discord Accounts in Settings > Profile. By linking your accounts, Discord responses will show as coming from the connected agent, which ensures all analytics remain accurate.