# Email Setup

You can manage email support from your Mava dashboard using a support email address.

Mava supports email forwarding and fully custom email domains.&#x20;

Once you've set up a custom domain, all emails from Mava to your customers will come from your own domain e.g. support@example.com. If you haven't set up a custom domain then emails will come from @mava.email.&#x20;

## Getting started

1. Navigate to the [Integrations page](https://dashboard.mava.app/dashboard/admin/integrations) within Settings and select the ‘View & Edit’ button on the email integration option.&#x20;

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2Fg6US9WbMspqTHTlxuyAx%2FScreenshot%202024-04-04%20at%203.15.39%20PM.png?alt=media&#x26;token=4027618b-6e80-4cf5-8e5b-1eecf01f4635" alt=""><figcaption></figcaption></figure>

Once within the email integration page, you'll see four sections:

1. Customize your Mava support email address
2. Setup email forwarding
3. Configure custom email domain
4. Auto-response email&#x20;

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FFbdM3FvF5U0JU4aL8Rzf%2Fimage.png?alt=media&#x26;token=0f565356-1161-47e0-90cd-38f059207ba8" alt=""><figcaption></figcaption></figure>

To link your existing company support email to Mava follow our [email-forwarding](email-setup/email-forwarding "mention") guide. After you've set that up you can then configure your custom email domain so that all emails _from_ Mava to your customers are sent from your own domain. Follow the [custom-email-domains](email-setup/custom-email-domains "mention") setup guide.\
\
When you're done we suggest turning on the auto-response email. Once you enable this, the first email a user sends to your team will trigger an auto-response.&#x20;

This is designed to provide useful information to your users and also manage their expectations around your team's response time. For example you could include a link to your FAQs and let them know your team will aim to respond within X hours/days.

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2Fj3fnbsT1izdWckc35AkR%2Fimage.png?alt=media&#x26;token=34426d68-d0fe-4fab-bc15-59dddd940847" alt=""><figcaption></figcaption></figure>

## &#x20;
