# Custom Email Domains

### Setting Up Email Replies from Your Custom Domain

To enhance email deliverability and increase client trust, you can set up email replies to come from your custom domain (e.g., support@example.com) instead of example@mava.email. This feature is available to [Whale & Diamond](../../../price-plans) plan customers and allows your support team to maintain a professional and branded email communication experience.



## Why Set Up a Custom Domain for Email Replies?

**• Improved Deliverability:** Emails sent from your own domain are less likely to be flagged as spam ensuring all replies are recieved by your end users.

**• Increased Trust:** Clients are more likely to engage with and trust emails that come from your company’s domain rather than a third-party service like Mava.



### Prerequisites

Before you begin, you must have correctly set up email forwarding. [Follow these instructions](email-forwarding) to set up email forwarding first, if you've not already done this.\


### Step-by-Step Setup Guide

#### Step 1: Access the Email Integration Dashboard

1\. Navigate to the Mava dashboard by going to [https://dashboard.mava.app/dashboard/admin/integrations/email](https://dashboard.mava.app/dashboard/admin/integrations/email).

#### Step 2: Enable the Custom Domain Toggle

1\. Once in the email integrations section, locate the “Custom Domain” option and toggle it on.

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2\. In the background, we'll verify your domain via Amazon by sending you an email. You do not need to do anything with this email.

#### Step 3: Add TXT Records to Your Domain

1\. From the table will be displayed with 2 TXT and 3 CNAME records. These records need to be copied and added to your domain’s DNS settings.

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Note: your CNAME and @ TXT record will need ot match the exact values as shown in the dashboard.\
For DMARC we accept p=none, p=quarantine, and p=reject.&#x20;



2\. Share these  records with your system administrator, who will enter them into the DNS settings provided by your domain provider (e.g., GoDaddy, Google Domains, Cloudflare etc.).



#### Step 4: Verify Domain Setup

1\. After the records are added, click the Check Status button in the Mava dashboard.

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2\. Mava will verify if the records have been correctly added and the status should show as 'Verified'. This process can take a few minutes, depending on your domain provider.\


#### Step 5: Test the Setup

1\. Once verification is successful, send a test email to your support email address and then reply from Mava to ensure that replies are being sent from your custom domain.





### Troubleshooting Tips

•  Confirm [email forwarding](email-forwarding) is correctly set up and verified within Mava

•  Verification Failed?: Ensure the TXT records have been added correctly and wait up to 24 hours for the changes to propagate.

•  Emails Not Sending?: Double-check your DNS setup, ensuring that all records are entered exactly as provided.

•  If you've tried both steps above, you can try toggling off the custom domain section and toggling it back on. This will trigger a new verification email from Amazon.
