# Email Forwarding

To enable using a custom email address, such as support@yourcompany.com, you will need to set up email Routing in GSuite. (Please contact us if using other email providers).

### Gsuite

**There are two main methods for setting up forwarding / routing**

1\)  **Using a new email address:** This approach involves creating an email address specifically for forwarding, without adding it as a user in your Google Workspace account (officially [recommended by Google](https://apps.google.com/supportwidget/articlehome?hl=en\&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F10486484%3Fhl%3Den\&assistant_id=generic-unu\&product_context=10486484\&product_name=UnuFlow\&trigger_context=a) for forwarding third-parties)

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FXVIfyASDtzEuWoKB1T3G%2FScreen%20Shot%202024-08-30%20at%2012.02.29.png?alt=media&#x26;token=b28901f1-029c-4ed1-b1ea-d10c6a0164d5" alt=""><figcaption></figcaption></figure>

2\) **Using an Existing Support Email Address**: This approach uses your existing support email address for routing.

The setup process is mostly the same for both methods, with a minor difference in step 4, see instructions below.

### Step-by-step guide to setting up your email forwarding (video below)

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1\. Head to your Admin Panel > Google Workspace > Settings for Gmail > Default Routing\
[https://admin.google.com/ac/apps/gmail/defaultrouting](https://admin.google.com/ac/apps/gmail/defaultrouting)\
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2\. Press "Add another rule"\
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3\. Add your support email in "Email Address".&#x20;

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Note: As mentioned above, this can be an existing address, or you can fill out a new address @yourdomain.com (recommended), you do not have to separately create the new address anywhere in GSuite and it won't be a regular email account.\


<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FrArvGCaXEY81gsxv6vnU%2FScreen%20Shot%202024-04-08%20at%2009.27.35.png?alt=media&#x26;token=850a262d-274f-4882-8236-f9eb1e4775ff" alt="" width="563"><figcaption></figcaption></figure>

4\. Add the @mava.email address from your Mava Account&#x20;

**Option A:** If the GSuite address you are forwarding to (e.g. support@yourdomain.com) does not yet exist as a support email, add the @mava.email in "Change Envelope Recipient". \
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If you want to also receive a copy of the email in one of your existing Gmail user accounts (e.g. backup@yourdomain.com), you can add this in the "Add more recipients" section.

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FXMCOYYCtcXT2gXaqgVKk%2FScreen%20Shot%202024-04-08%20at%2009.27.52.png?alt=media&#x26;token=8b5db9b0-f319-4639-b642-a670caa6a41d" alt="" width="563"><figcaption></figcaption></figure>

**Option B**: If the GSuite address you are forwarding to (e.g. support@yourdomain.com) already exists as a support email with a support inbox, add the @mava.email in "Add more recipients"\


<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FhsSaxx9g0F2qL1LwWS0x%2FScreen%20Shot%202024-05-02%20at%2014.59.17.png?alt=media&#x26;token=e9457fd7-b2e5-4590-9ada-80a6462efa21" alt=""><figcaption></figcaption></figure>

5. Enter your custom support email address in the Email Integration page, and verify the address.&#x20;

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FeoV09rddEz4yESoeEQF4%2FScreen%20Shot%202024-04-08%20at%2014.50.11.png?alt=media&#x26;token=ee6845f8-e2e4-438d-baa8-ad18917e98d9" alt=""><figcaption></figcaption></figure>

6. Check the Mava Dashboard (if your email is new) or your email inbox (if your email already exists as a separate GSuite user) for your confirmation email, click or copy / paste the verification link.\


{% embed url="https://www.loom.com/share/2dddd5c3558d4a1184462a12466aa46b" %}



**Google Groups**

We do not recommend using Google Groups to set up email forwarding.



### Outlook



1. Go to your inbox and head to Settings > Rules
2. Add your existing support address in the "to" field
3. Add the @mava.email address from your Mava Account in the "Redirect to" field&#x20;

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FBVM6Gmj0M4yZy24fSKT7%2FScreenshot%202025-04-16%20at%2016.26.09.png?alt=media&#x26;token=ab92ae99-ac05-48bb-9744-ebb7fc9dde61" alt=""><figcaption></figcaption></figure>
