Mava Docs
  • 👋Introducing Mava
    • Book a demo
    • What is Mava?
  • 🟢Getting Started
    • Create a free account
    • Integration Setup
      • Web Chat Setup
        • Automatically capture custom user data (SDK)
        • Automatically open the web chat on page load
        • Create custom launch event
        • Hide web chat icon
        • Delay script load
        • Customize the position & Size of the Web chat
      • Discord Setup
        • Discord Ticket Setup
        • Discord Public Channel AI Setup
        • Changing the Discord Bot Name
        • Automatically add users or all users with a role into a Discord private thread
        • Responding to tickets within Discord
        • Discord Thread Limits & Archiving
      • Telegram Setup
        • Telegram Group Ticketing
      • Email Setup
        • Email Forwarding
        • Custom Email Domains
    • Inviting Team Members
      • Transferring account ownership
      • Existing Wallet User - How To Verify Your Email
    • Linking your Discord Profile to Mava
    • Chatbot Builder
    • Attributes
  • 🔄Ticket Automations
  • 🤖AI Support
    • AI Training
    • Private Support Ticket AI
    • Public Discord Channel AI
    • Public Telegram Group AI
    • Public Slack AI Channel
  • 🔗Webhooks & API
    • 🪝Webhooks
      • 📋Schemas
      • 🔐 Webhook Security Guide
      • 📩Deliverability
    • 💻API
    • No-Code Integrations
  • 📥The Support Inbox
    • Inbox Keyboard Shortcuts
    • Ticket Status
    • How to create a custom inbox view
    • How to copy a user's Telegram/Discord ID or email address
    • Tags
    • Changing your team's workspace name
  • 🎟️Ticket Behavior & Settings
    • How to open a ticket in Discord
    • Spam & Ticket limits
    • Auto-Resolve Tickets
    • Re-opening Resolved Tickets
    • Discord Threads & Limits
    • Discord Ticket Transcripts
  • 🔔Notifications
    • Personal Notifications
    • Team Notifications
  • 💲Price Plans
    • Pricing FAQs
  • 💸Affiliate Program
  • 📱Using Mava on Mobile
  • 🔐Data Protection & Security
  • ✅Going Live Checklist
  • ⚠️Workspace Account Deletion
Powered by GitBook
On this page
  • Prerequisits
  • Creating Tickets in Groups

Was this helpful?

  1. Getting Started
  2. Integration Setup
  3. Telegram Setup

Telegram Group Ticketing

This feature is currently in Beta, please reach out to us to use this new feature.

PreviousTelegram SetupNextEmail Setup

Last updated 2 months ago

Was this helpful?

Mava's group ticketing feature enables you to open tickets in Telegram Groups up to 20 members. The feature is meant to help clients manage support across a large number of groups with B2B Clients and Partners.

Prerequisits

  • Create your

  • Head to @Botfather in Telegram, and use the /setprivacy command. Make sure /setprivacy is disabled, this will ensure the bot can read the messages in the group.

Creating Tickets in Groups

  • To enable ticketing in a group chat, add your existing Telegram bot to the group*

  • When any group member uses the command /mava, a new ticket is created, capturing the most recent messages for context. In the dashboard, group tickets function just like private ones, allowing you to set statuses, add tags, and manage them seamlessly.

*Depending on the group settings and restrictions, the bot may need admin permissions.

The feature is currently in Beta. To get access, please contact us via the web chat or Discord.

🟢
Telegram Integration