# Mava Docs ## Mava Docs - [Introducing Mava](https://mava.gitbook.io/mava-docs/introducing-mava.md) - [Book a demo](https://mava.gitbook.io/mava-docs/introducing-mava/book-a-demo.md) - [What is Mava?](https://mava.gitbook.io/mava-docs/introducing-mava/what-is-mava.md) - [Getting Started](https://mava.gitbook.io/mava-docs/getting-started.md) - [Create a free account](https://mava.gitbook.io/mava-docs/getting-started/create-a-free-account.md) - [Integration Setup](https://mava.gitbook.io/mava-docs/getting-started/integration-setup.md): You'll find detailed integration guides to help your team setup your Mava account. - [Web Chat Setup](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/web-chat-setup.md) - [Automatically capture custom user data (SDK)](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/web-chat-setup/automatically-capture-custom-user-data-sdk.md) - [Automatically open the web chat on page load](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/web-chat-setup/automatically-open-the-web-chat-on-page-load.md) - [Create custom launch event](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/web-chat-setup/create-custom-launch-event.md): Learn how to create a custom launch event - [Hide web chat icon](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/web-chat-setup/hide-web-chat-icon.md) - [Delay script load](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/web-chat-setup/delay-script-load.md): There may be times when you only want the Web chat to load for certain users, or on certain pages of your site. For this we offer the delayed load. - [Customize the position & Size of the Web chat](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/web-chat-setup/customize-the-position-and-size-of-the-web-chat.md) - [Discord Setup](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/discord-setup.md) - [Discord Ticket Setup](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/discord-setup/discord-ticket-setup.md) - [Discord Public Channel AI Setup](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/discord-setup/discord-public-channel-ai-setup.md) - [Changing the Discord Bot Name](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/discord-setup/changing-the-discord-bot-name.md) - [Automatically add users or all users with a role into a Discord private thread](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/discord-setup/automatically-add-users-or-all-users-with-a-role-into-a-discord-private-thread.md) - [Responding to tickets within Discord](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/discord-setup/responding-to-tickets-within-discord.md) - [Discord Thread Limits & Archiving](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/discord-setup/discord-thread-limits-and-archiving.md) - [Telegram Setup](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/telegram-setup.md) - [Telegram Group Ticketing](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/telegram-setup/telegram-group-ticketing.md): This feature is currently in Beta, please reach out to us to use this new feature. - [Email Setup](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/email-setup.md) - [Email Forwarding](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/email-setup/email-forwarding.md) - [Custom Email Domains](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/email-setup/custom-email-domains.md) - [Inviting Team Members](https://mava.gitbook.io/mava-docs/getting-started/inviting-team-members.md) - [Transferring account ownership](https://mava.gitbook.io/mava-docs/getting-started/inviting-team-members/transferring-account-ownership.md) - [Existing Wallet User - How To Verify Your Email](https://mava.gitbook.io/mava-docs/getting-started/inviting-team-members/existing-wallet-user-how-to-verify-your-email.md) - [Linking your Discord Profile to Mava](https://mava.gitbook.io/mava-docs/getting-started/linking-your-discord-profile-to-mava.md) - [Chatbot Builder](https://mava.gitbook.io/mava-docs/getting-started/chatbot-builder.md) - [Attributes](https://mava.gitbook.io/mava-docs/getting-started/attributes.md): Attributes are labels that you can use to add context about a user or a ticket into your inbox. - [Ticket Automations](https://mava.gitbook.io/mava-docs/ticket-automations.md) - [AI Support](https://mava.gitbook.io/mava-docs/ai-support.md) - [AI Training](https://mava.gitbook.io/mava-docs/ai-support/ai-training.md) - [Private Support Ticket AI](https://mava.gitbook.io/mava-docs/ai-support/private-support-ticket-ai.md) - [Public Discord Channel AI](https://mava.gitbook.io/mava-docs/ai-support/public-discord-channel-ai.md) - [Public Telegram Group AI](https://mava.gitbook.io/mava-docs/ai-support/public-telegram-group-ai.md) - [Public Slack AI Channel](https://mava.gitbook.io/mava-docs/ai-support/public-slack-ai-channel.md): Mava AI answers questions in over 100 languages, 24/7, using your knowledge base and documentation within public Slack channels and Slack Connect. - [Webhooks & API](https://mava.gitbook.io/mava-docs/webhooks-and-api.md): Integrate seamlessly with Mava.. - [Webhooks](https://mava.gitbook.io/mava-docs/webhooks-and-api/webhooks.md): Understanding the webhook system - [Schemas](https://mava.gitbook.io/mava-docs/webhooks-and-api/webhooks/schemas.md): Layout of received data - [🔐 Webhook Security Guide](https://mava.gitbook.io/mava-docs/webhooks-and-api/webhooks/webhook-security-guide.md): Mava webhook security guide - [Deliverability](https://mava.gitbook.io/mava-docs/webhooks-and-api/webhooks/deliverability.md) - [API](https://mava.gitbook.io/mava-docs/webhooks-and-api/api.md): An alternative to our SDK - for submitting custom attributes to new or existing customers. - [Fetch Tickets](https://mava.gitbook.io/mava-docs/webhooks-and-api/api/fetch-tickets.md): Retrieves a paginated list of tickets within a date range, with optional filters for status, assignee, category, tags, CSAT rating, and origin. Optionally includes the full message thread for each tic - [Update Ticket](https://mava.gitbook.io/mava-docs/webhooks-and-api/api/update-ticket.md): Updates a ticket's status, priority, assignment and category. - [Create Ticket](https://mava.gitbook.io/mava-docs/webhooks-and-api/api/create-ticket.md): Programmatically create a new support ticket from an external system. Use this endpoint to import tickets from third-party tools, build custom intake forms, or trigger tickets from automation workflow - [Send Message or Private Note](https://mava.gitbook.io/mava-docs/webhooks-and-api/api/send-message-or-private-note.md): The send message endpoint allows you to send messages or private notes to existing tickets programmatically. - [Get Categories](https://mava.gitbook.io/mava-docs/webhooks-and-api/api/get-categories.md): Retrieves a list of all active categories for the authenticated client. - [Get Agents](https://mava.gitbook.io/mava-docs/webhooks-and-api/api/get-agents.md): Returns the agents (team members) that belong to your organization. Use this endpoint to discover the agent \`id\` values required by the \`assignedTo\` field on Create Ticket and Update Ticket. - [No-Code Integrations](https://mava.gitbook.io/mava-docs/webhooks-and-api/no-code-integrations.md): To connect Mava to other tools without developer help, you can use no-code tools such as Zapier or Make. - [The Support Inbox](https://mava.gitbook.io/mava-docs/the-support-inbox.md) - [Inbox Keyboard Shortcuts](https://mava.gitbook.io/mava-docs/the-support-inbox/inbox-keyboard-shortcuts.md) - [Ticket Status](https://mava.gitbook.io/mava-docs/the-support-inbox/ticket-status.md) - [How to create a custom inbox view](https://mava.gitbook.io/mava-docs/the-support-inbox/how-to-create-a-custom-inbox-view.md) - [How to copy a user's Telegram/Discord ID or email address](https://mava.gitbook.io/mava-docs/the-support-inbox/how-to-copy-a-users-telegram-discord-id-or-email-address.md) - [Tags](https://mava.gitbook.io/mava-docs/the-support-inbox/tags.md) - [Changing your team's workspace name](https://mava.gitbook.io/mava-docs/the-support-inbox/changing-your-teams-workspace-name.md): This guide explains how you can update your workspace name - [Ticket Behavior & Settings](https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings.md) - [How to open a ticket in Discord](https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings/how-to-open-a-ticket-in-discord.md) - [Spam & Ticket limits](https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings/spam-and-ticket-limits.md) - [Auto-Resolve Tickets](https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings/auto-resolve-tickets.md) - [Re-opening Resolved Tickets](https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings/re-opening-resolved-tickets.md) - [Discord Threads & Limits](https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings/discord-threads-and-limits.md) - [Discord Ticket Transcripts](https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings/discord-ticket-transcripts.md) - [Notifications](https://mava.gitbook.io/mava-docs/notifications.md) - [Personal Notifications](https://mava.gitbook.io/mava-docs/notifications/personal-notifications.md) - [Team Notifications](https://mava.gitbook.io/mava-docs/notifications/team-notifications.md) - [Price Plans](https://mava.gitbook.io/mava-docs/price-plans.md) - [Pricing FAQs](https://mava.gitbook.io/mava-docs/price-plans/pricing-faqs.md) - [Affiliate Program](https://mava.gitbook.io/mava-docs/affiliate-program.md) - [Using Mava on Mobile](https://mava.gitbook.io/mava-docs/using-mava-on-mobile.md) - [Data Protection & Security](https://mava.gitbook.io/mava-docs/data-protection-and-security.md) - [Going Live Checklist](https://mava.gitbook.io/mava-docs/going-live-checklist.md): Now that you've set everything up, you're ready to go live. - [Workspace Account Deletion](https://mava.gitbook.io/mava-docs/workspace-account-deletion.md) --- # Agent Instructions This documentation is published with GitBook. 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