> For the complete documentation index, see [llms.txt](https://mava.gitbook.io/mava-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mava.gitbook.io/mava-docs/the-support-inbox.md).

# The Support Inbox

The support inbox is where your team reads and replies to every ticket, whichever channel it came from.

## Searching tickets

Press **Cmd + K** (Mac) or **Ctrl + K** (Windows) to open search. Choose what to search with the tabs at the top:

* **Messages** — finds messages that contain your search terms. Clicking a result opens the ticket and scrolls to that message, which is briefly highlighted.
* **Attributes** — finds tickets by user or ticket attribute values, for example an email address or user ID.
* **Username** — finds tickets by the customer's name or username.
* **Ticket Number** — type a ticket number (for example `T-1042` or `1042`) to jump straight to that ticket. You can also type words here to list the tickets whose messages mention them.

On the Messages, Attributes and Username tabs you can switch between **Most relevant** (the default) and **Most recent**. Results are shown 8 at a time; use **Prev** and **Next** at the bottom to move between pages.

## Sorting your inbox

Use the **Sort by** menu above your ticket list to order tickets by:

* Last Modified
* Priority
* Status
* Date Created
* Ticket Number

Selecting an option sorts newest or highest first. Select the same option again to reverse the order.