How to create a custom inbox view

Mava allows each team member to create custom views to more easily manage the ticket inbox.

How to create a new view

1. Press the 'Create New View' button

1. Name your new view

1. Add the filters you need.

You can filter for just one item or a combination of items. For example if you just wanted to see your open tickets, you could add the filter for agent and select yourself and then select the status filter and then open.

Filters are highly flexible and allow you to filter for example, just for tickets with a certain tag or category.

1. Save your new view

2. The new view should now appear on your left have view panel.

3. If you want to show/hide this left hand view section you can do so by by pressing the panel icon on the top left: