> For the complete documentation index, see [llms.txt](https://mava.gitbook.io/mava-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mava.gitbook.io/mava-docs/the-support-inbox/inbox-keyboard-shortcuts.md).

# Inbox Keyboard Shortcuts

<table><thead><tr><th width="449">Action</th><th>Shortcut</th></tr></thead><tbody><tr><td><strong>Search</strong></td><td></td></tr><tr><td>Open Search</td><td><img src="/files/iXm1zQbZ7B2gUxMu9DZf" alt="" data-size="line"></td></tr><tr><td></td><td></td></tr><tr><td><strong>Ticket Navigation</strong></td><td></td></tr><tr><td>Next ticket in queue (down)</td><td>J  <em>(or down arrow)</em></td></tr><tr><td>Previous ticket in queue (up)</td><td>K  <em>(or up arrow)</em></td></tr><tr><td></td><td></td></tr><tr><td><strong>Messages &#x26; Notes</strong></td><td></td></tr><tr><td>Reply to message</td><td>R</td></tr><tr><td>Send Message</td><td><img src="/files/nqXdcV4D9Q36QaAocPd6" alt="" data-size="line"></td></tr><tr><td>View template answers</td><td>/</td></tr><tr><td>Add internal note</td><td>N</td></tr><tr><td>Mention team member <em>(only within note)</em></td><td>@</td></tr><tr><td>Exit reply field</td><td><img src="/files/JSOWzmLEq0R8t66gDHWy" alt="" data-size="line"></td></tr><tr><td></td><td></td></tr><tr><td><strong>Ticket Management</strong></td><td></td></tr><tr><td>Set status (Open, Waiting, Pending, etc.)</td><td>S</td></tr><tr><td>Set category</td><td>C</td></tr><tr><td>Assign agent</td><td>A</td></tr><tr><td>Set Priority</td><td>P</td></tr></tbody></table>

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