Inbox Keyboard Shortcuts

Action
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Search

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Ticket Navigation

Next ticket in queue (down)

J (or down arrow)

Previous ticket in queue (up)

K (or up arrow)

Messages & Notes

Reply to message

R

Send Message

View template answers

/

Add internal note

N

Mention team member (only within note)

@

Exit reply field

Ticket Management

Set status (Open, Waiting, Pending, etc.)

S

Set category

C

Assign agent

A

Set Priority

P

Markdown formatting

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Inline Code

Code Block

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Heading 1

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Heading 3

Bulleted List

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