Inbox Keyboard Shortcuts
Action
Shortcut
Search
Open Search

Ticket Navigation
Next ticket in queue (down)
J (or down arrow)
Previous ticket in queue (up)
K (or up arrow)
Messages & Notes
Reply to message
R
Send Message

View template answers
/
Add internal note
N
Mention team member (only within note)
@
Exit reply field

Ticket Management
Set status (Open, Waiting, Pending, etc.)
S
Set category
C
Assign agent
A
Set Priority
P
Markdown formatting
Bold
![]()
Italic

Inline Code

Code Block

Block quote

Heading 1

Heading 2

Heading 3

Bulleted List
![]()
Numbered List

Last updated
Was this helpful?