# Inbox Keyboard Shortcuts

<table><thead><tr><th width="449">Action</th><th>Shortcut</th></tr></thead><tbody><tr><td><strong>Search</strong></td><td></td></tr><tr><td>Open Search</td><td><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FVPPJfXL3M7DuLAfDZCCx%2Fimage.png?alt=media&#x26;token=7be563a1-3ac1-44d8-9b5f-489d5e555908" alt="" data-size="line"></td></tr><tr><td></td><td></td></tr><tr><td><strong>Ticket Navigation</strong></td><td></td></tr><tr><td>Next ticket in queue (down)</td><td>J  <em>(or down arrow)</em></td></tr><tr><td>Previous ticket in queue (up)</td><td>K  <em>(or up arrow)</em></td></tr><tr><td></td><td></td></tr><tr><td><strong>Messages &#x26; Notes</strong></td><td></td></tr><tr><td>Reply to message</td><td>R</td></tr><tr><td>Send Message</td><td><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2F3AgAdn2ZoxJXnw8PHRrL%2Fimage.png?alt=media&#x26;token=6de22fc8-8ab7-4414-abce-2c6ecac3f5b5" alt="" data-size="line"></td></tr><tr><td>View template answers</td><td>/</td></tr><tr><td>Add internal note</td><td>N</td></tr><tr><td>Mention team member <em>(only within note)</em></td><td>@</td></tr><tr><td>Exit reply field</td><td><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FHPaDRLfSe1kNg89yjexB%2Fimage.png?alt=media&#x26;token=ce44cd4d-106e-4b0c-b0d4-7d2c49ef3c64" alt="" data-size="line"></td></tr><tr><td></td><td></td></tr><tr><td><strong>Ticket Management</strong></td><td></td></tr><tr><td>Set status (Open, Waiting, Pending, etc.)</td><td>S</td></tr><tr><td>Set category</td><td>C</td></tr><tr><td>Assign agent</td><td>A</td></tr><tr><td>Set Priority</td><td>P</td></tr></tbody></table>



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