How to open a ticket in Discord

How to open a Discord ticket?

• Once you've set up your Ticket panel in Discord you can press the 'Create Ticket' button to open a new ticket

• If you're set your permissions correctly, this will open a new ticket as a private thread within Discord

• You'll see your username under the channel list on left hand side after the thread has opened.

• You can now type in the ticket, press buttons from your Chatbot builder or close out the ticket

Who can open a Discord ticket?

• Any users within your Discord that have permission to view the channel where you've placed your Create Ticket panel will be able to press the 'Create Ticket button and open a ticket

• Users can ONLY create 1 ticket. This is to prevent spam and to avoid users accidentally creating multiple tickets.

• Once a user's ticket has been resolved, they will be able to open a new ticket.

• It's not possible for an Agent to open a ticket on behalf of a user. Please direct your users to the dedicated ticket channel and ask them to press the 'Create Ticket' button.