> For the complete documentation index, see [llms.txt](https://mava.gitbook.io/mava-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings/how-to-open-a-ticket-in-discord.md).

# How to open a ticket in Discord

## How to open a Discord ticket?

* Once you've [set up your Ticket panel](/mava-docs/getting-started/integration-setup/discord-setup/discord-ticket-setup.md) in Discord you can press the 'Create Ticket' button to open a new ticket

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FJWpwne4catHT8cLVNh7x%2Fimage.png?alt=media&#x26;token=2a0949fb-488e-4dc2-bf36-a8147b8df34a" alt=""><figcaption></figcaption></figure>

* If you're set your permissions correctly, this will open a new ticket as a private thread within Discord
* You'll see your username under the channel list on left hand side after the thread has opened.

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FspKGo5rWasA6q2BqtvJn%2Fimage.png?alt=media&#x26;token=c846fd92-f506-400c-a1e8-ad68a84f7da8" alt=""><figcaption></figcaption></figure>

* You can now type in the ticket, press buttons from your [Chatbot builder](/mava-docs/getting-started/chatbot-builder.md) or close out the ticket

## Who can open a Discord ticket?

* Any users within your Discord that have permission to view the channel where you've placed your Create Ticket panel will be able to press the 'Create Ticket button and open a ticket
* Users can only have one open ticket at a time — see [Spam & Ticket limits](/mava-docs/ticket-behavior-and-settings/spam-and-ticket-limits.md) for the full rule and how it applies across channels.
* It's not possible for an Agent to open a ticket on behalf of a user. Please direct your users to the dedicated ticket channel and ask them to press the 'Create Ticket' button.