Mava Docs
  • 👋Introducing Mava
    • Book a demo
    • What is Mava?
  • 🟢Getting Started
    • Create a free account
    • Integration Setup
      • Web Chat Setup
        • Automatically capture custom user data (SDK)
        • Automatically open the web chat on page load
        • Create custom launch event
        • Hide web chat icon
        • Delay script load
        • Customize the position & Size of the Web chat
      • Discord Setup
        • Discord Ticket Setup
        • Discord Public Channel AI Setup
        • Changing the Discord Bot Name
        • Automatically add users or all users with a role into a Discord private thread
        • Responding to tickets within Discord
        • Discord Thread Limits & Archiving
      • Telegram Setup
        • Telegram Group Ticketing
      • Email Setup
        • Email Forwarding
        • Custom Email Domains
    • Inviting Team Members
      • Transferring account ownership
      • Existing Wallet User - How To Verify Your Email
    • Linking your Discord Profile to Mava
    • Chatbot Builder
    • Attributes
  • 🔄Ticket Automations
  • 🤖AI Support
    • AI Training
    • Private Support Ticket AI
    • Public Discord Channel AI
    • Public Telegram Group AI
    • Public Slack AI Channel
  • 🔗Webhooks & API
    • 🪝Webhooks
      • 📋Schemas
      • 🔐 Webhook Security Guide
      • 📩Deliverability
    • 💻API
    • No-Code Integrations
  • 📥The Support Inbox
    • Inbox Keyboard Shortcuts
    • Ticket Status
    • How to create a custom inbox view
    • How to copy a user's Telegram/Discord ID or email address
    • Tags
    • Changing your team's workspace name
  • 🎟️Ticket Behavior & Settings
    • How to open a ticket in Discord
    • Spam & Ticket limits
    • Auto-Resolve Tickets
    • Re-opening Resolved Tickets
    • Discord Threads & Limits
    • Discord Ticket Transcripts
  • 🔔Notifications
    • Personal Notifications
    • Team Notifications
  • 💲Price Plans
    • Pricing FAQs
  • 💸Affiliate Program
  • 📱Using Mava on Mobile
  • 🔐Data Protection & Security
  • ✅Going Live Checklist
  • ⚠️Workspace Account Deletion
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  • How to open a Discord ticket?
  • Who can open a Discord ticket?

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  1. Ticket Behavior & Settings

How to open a ticket in Discord

PreviousTicket Behavior & SettingsNextSpam & Ticket limits

Last updated 1 year ago

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How to open a Discord ticket?

  • Once you've in Discord you can press the 'Create Ticket' button to open a new ticket

  • If you're set your permissions correctly, this will open a new ticket as a private thread within Discord

  • You'll see your username under the channel list on left hand side after the thread has opened.

Who can open a Discord ticket?

  • Any users within your Discord that have permission to view the channel where you've placed your Create Ticket panel will be able to press the 'Create Ticket button and open a ticket

  • Users can ONLY create 1 ticket. This is to prevent spam and to avoid users accidentally creating multiple tickets.

  • Once a user's ticket has been resolved, they will be able to open a new ticket.

  • It's not possible for an Agent to open a ticket on behalf of a user. Please direct your users to the dedicated ticket channel and ask them to press the 'Create Ticket' button.

You can now type in the ticket, press buttons from your or close out the ticket

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