# Re-opening Resolved Tickets

Within the [Ticket Settings](https://dashboard.mava.app/dashboard/admin/ticket-settings) section of Mava, you have the option to allow your users to reopen resolved tickets.&#x20;

If this setting is ON, users will be able to re-open Discord tickets by sending a new message after they have been marked as resolved. If this setting is OFF, users will still be able to send message in the resolved ticket thread, but it will not re-open on the Mava Dashboard. Users will be prompted to create a new ticket.

<figure><img src="https://content.gitbook.com/content/Tebv3SzLbdQL5VOCHzvx/blobs/ULYzOLALllhMUk4quB3r/Screen%20Shot%202024-02-05%20at%2013.15.02.png" alt=""><figcaption></figcaption></figure>

This setting is OFF by default and if users need to speak with the team, they will be able to open a new ticket. \
