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        • Discord Ticket Setup
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    • Attributes
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  1. Getting Started

Attributes

Attributes are labels that you can use to add context about a user or a ticket into your inbox.

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Last updated 1 year ago

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Attributes are available on the Diamond and Whale Plan There are several attributes that are pre-populated by Mava:

  • Discord ID (Discord Ticket)

  • Discord Role (Discord Ticket)

  • Telegram Username (Telegram Ticket)

  • Device Type (Web Chat Ticket)

  • Browser Language (Web Chat Ticket)

  • Page Origin (Web Chat Ticket)

  • Wallet (Web Chat Ticket, if wallet is connected)

  • Email (Web Chat Ticket, if email setting is on)

Any other attributes can be linked to form questions in , or automatically injected via the . The data will be visible on the right hand side panel; agents can also edit the data from the panel.

Ticket vs User Attributes

Ticket attributes are displayed on a specific ticket, whereas user attributes are displayed for each ticket the user opens. For example, if a support agent adds an email to a Discord ticket in "user attributes", and the same user opens another Discord ticket, their email will automatically be displayed.

As an example, you could ask a user what their company name is, and link it to an attribute called "Company Name".

Users on a premium plan can create unlimited custom attributes.

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web chat SDK