# Attributes

Attributes are available on the Diamond and Whale Plan\
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There are several attributes that are pre-populated by Mava:

* Discord ID (Discord Ticket)
* Discord Role  (Discord Ticket)
* Telegram Username (Telegram Ticket)
* Device Type (Web Chat Ticket)
* Browser Language  (Web Chat Ticket)
* Page Origin  (Web Chat Ticket)
* Wallet  (Web Chat Ticket, if wallet is connected)
* Email (Web Chat Ticket, if email setting is on)

Any other attributes can be linked to form questions in [Mava's Chatbot](https://mava.gitbook.io/mava-docs/getting-started/chatbot-builder), or automatically injected via the [web chat SDK](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/web-chat-setup). The data will be visible on the right hand side panel; agents can also edit the data from the panel. <br>

**Ticket vs User Attributes**

Ticket attributes are displayed on a specific ticket, whereas user attributes are displayed for each ticket the user opens. For example, if a support agent adds an email to a Discord ticket in "user attributes", and the same user opens another Discord ticket, their email will automatically be displayed.<br>

[**Use Cases**](#user-content-fn-1)[^1]\
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As an example, you could ask a user what their company name is, and link it to an attribute called "Company Name".&#x20;

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2F2j5rRvSZ2cH5MXD4Hn95%2FScreen%20Shot%202024-03-12%20at%2014.58.41.png?alt=media&#x26;token=7690615a-99f3-46f2-99ee-aa0c165ee6b6" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2F4KxNuFH7vHPtdJ6BVeof%2FScreen%20Shot%202024-03-12%20at%2015.01.03.png?alt=media&#x26;token=d52cf3c7-93bd-47d2-983e-9eb46cedb79f" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2Fa5m3kAKRrDGzsF7O2X2T%2FScreen%20Shot%202024-03-12%20at%2014.59.59.png?alt=media&#x26;token=2e0521a6-d193-4c39-b2cc-66ff3aa3f491" alt="" width="291"><figcaption></figcaption></figure>

Users on a premium plan can create unlimited custom attributes. <br>

[^1]: