Mava Docs
  • 👋Introducing Mava
    • Book a demo
    • What is Mava?
  • 🟢Getting Started
    • Create a free account
    • Integration Setup
      • Web Chat Setup
        • Automatically capture custom user data (SDK)
        • Automatically open the web chat on page load
        • Create custom launch event
        • Hide web chat icon
        • Delay script load
        • Customize the position & Size of the Web chat
      • Discord Setup
        • Discord Ticket Setup
        • Discord Public Channel AI Setup
        • Changing the Discord Bot Name
        • Automatically add users or all users with a role into a Discord private thread
        • Responding to tickets within Discord
        • Discord Thread Limits & Archiving
      • Telegram Setup
        • Telegram Group Ticketing
      • Email Setup
        • Email Forwarding
        • Custom Email Domains
    • Inviting Team Members
      • Transferring account ownership
      • Existing Wallet User - How To Verify Your Email
    • Linking your Discord Profile to Mava
    • Chatbot Builder
    • Attributes
  • 🔄Ticket Automations
  • 🤖AI Support
    • AI Training
    • Private Support Ticket AI
    • Public Discord Channel AI
    • Public Telegram Group AI
    • Public Slack AI Channel
  • 🔗Webhooks & API
    • 🪝Webhooks
      • 📋Schemas
      • 🔐 Webhook Security Guide
      • 📩Deliverability
    • 💻API
    • No-Code Integrations
  • 📥The Support Inbox
    • Inbox Keyboard Shortcuts
    • Ticket Status
    • How to create a custom inbox view
    • How to copy a user's Telegram/Discord ID or email address
    • Tags
    • Changing your team's workspace name
  • 🎟️Ticket Behavior & Settings
    • How to open a ticket in Discord
    • Spam & Ticket limits
    • Auto-Resolve Tickets
    • Re-opening Resolved Tickets
    • Discord Threads & Limits
    • Discord Ticket Transcripts
  • 🔔Notifications
    • Personal Notifications
    • Team Notifications
  • 💲Price Plans
    • Pricing FAQs
  • 💸Affiliate Program
  • 📱Using Mava on Mobile
  • 🔐Data Protection & Security
  • ✅Going Live Checklist
  • ⚠️Workspace Account Deletion
Powered by GitBook
On this page

Was this helpful?

Going Live Checklist

Now that you've set everything up, you're ready to go live.

PreviousData Protection & SecurityNextWorkspace Account Deletion

Last updated 1 year ago

Was this helpful?

Here's a quick checklist of things to do before going live:

Check your team page, to ensure all relevant team members have accepted their invite. Ensure the team is up-to-speed with Mava and aware of launch date.

Create test tickets in the live channels on all your platforms. Use a non-admin account in Discord to ensure it mimics the experience of regular users and all permissions are set correctly. Check that the chatbot and AI are working as expected, messages are coming through and notifications are sent.

We suggest informing your users that you've partnered with Mava. This is particularly important in the web3 & crypto space, where users are mindful about security. It's useful for them to be aware that Mava is your official support platform.

Mava Brand Assets: .

Example Announcement Discord:

Hey @everyone,

At [company] we're committed to providing you with the best user experience possible. That's why we've partnered with Mava to enhance and streamline our customer support.

Getting support is easier than ever. If you have any general questions, our AI bot is ready help you in <channels where you've given public AI access>. Mention @mava to get an instant response.

If you have any questions that you need to speak with our team about privately, simply head to <channel>, and press the <start> button to open a ticket. Our team members will be right there to assist you.

Example Announcements X:

--

We've now partnered with @mava_app for customer support on [channels].

This new bot will be the bridge to connect you with our team whenever you have questions.

Telegram: [link] Discord: [channel link] Website: website.com/?support

Say hello to our new support system, powered by [company] users can now access instant AI support or contact our team securely and privately through [your channels].

✅
@mava_app
Google Drive Folder