> For the complete documentation index, see [llms.txt](https://mava.gitbook.io/mava-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/email-setup/email-forwarding.md).

# Email Forwarding

To enable using a custom email address, such as <support@yourcompany.com>, you will need to set up email Routing in GSuite. (Please contact us if using other email providers).

### Gsuite

**There are two main methods for setting up forwarding / routing**

1\)  **Using a new email address:** This approach involves creating an email address specifically for forwarding, without adding it as a user in your Google Workspace account (officially [recommended by Google](https://apps.google.com/supportwidget/articlehome?hl=en\&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F10486484%3Fhl%3Den\&assistant_id=generic-unu\&product_context=10486484\&product_name=UnuFlow\&trigger_context=a) for forwarding third-parties)

<figure><img src="/files/GScA04Q9RyWgtbIlNMtc" alt=""><figcaption></figcaption></figure>

2\) **Using an Existing Support Email Address**: This approach uses your existing support email address for routing.

The setup process is mostly the same for both methods, with a minor difference in step 4, see instructions below.

### Step-by-step guide to setting up your email forwarding (video below)

\
1\. Head to your Admin Panel > Google Workspace > Settings for Gmail > Default Routing\
<https://admin.google.com/ac/apps/gmail/defaultrouting>\
\
2\. Press "Add another rule"\
\
3\. Add your support email in "Email Address".&#x20;

\
Note: As mentioned above, this can be an existing address, or you can fill out a new address @yourdomain.com (recommended), you do not have to separately create the new address anywhere in GSuite and it won't be a regular email account.<br>

<figure><img src="/files/87rDepkAH6hCi0Ic2NN3" alt="" width="563"><figcaption></figcaption></figure>

4\. Add the @mava.email address from your Mava Account&#x20;

**Option A:** If the GSuite address you are forwarding to (e.g. <support@yourdomain.com>) does not yet exist as a support email, add the @mava.email in "Change Envelope Recipient". \
\
If you want to also receive a copy of the email in one of your existing Gmail user accounts (e.g. <backup@yourdomain.com>), you can add this in the "Add more recipients" section.

<figure><img src="/files/LPKD6QkLkEg9eu73Rank" alt="" width="563"><figcaption></figcaption></figure>

**Option B**: If the GSuite address you are forwarding to (e.g. <support@yourdomain.com>) already exists as a support email with a support inbox, add the @mava.email in "Add more recipients"<br>

<figure><img src="/files/lTS6nlOd9OgtRteUpt62" alt=""><figcaption></figcaption></figure>

5. Enter your custom support email address in the Email Integration page, and verify the address.&#x20;

<figure><img src="/files/xky7R6l26ptY3oZSAfJP" alt=""><figcaption></figcaption></figure>

6. Check the Mava Dashboard (if your email is new) or your email inbox (if your email already exists as a separate GSuite user) for your confirmation email, click or copy / paste the verification link.<br>

{% embed url="<https://www.loom.com/share/2dddd5c3558d4a1184462a12466aa46b>" %}

**Google Groups**

We do not recommend using Google Groups to set up email forwarding.

### Outlook

1. Go to your inbox and head to Settings > Rules
2. Add your existing support address in the "to" field
3. Add the @mava.email address from your Mava Account in the "Redirect to" field&#x20;

<figure><img src="/files/HTI6uMEVrMTBxkATz1J3" alt=""><figcaption></figcaption></figure>


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