Email Forwarding

To enable using a custom email address, such as [e-mail], you will need to set up email Routing in GSuite. (Please contact us if using other email providers).

Gsuite

There are two main methods for setting up forwarding / routing

1) Using a new email address: This approach involves creating an email address specifically for forwarding, without adding it as a user in your Google Workspace account (officially recommended by Google for forwarding third-parties)

2) Using an Existing Support Email Address: This approach uses your existing support email address for routing.

The setup process is mostly the same for both methods, with a minor difference in step 4, see instructions below.

Step-by-step guide to setting up your email forwarding (video below)

1. Head to your Admin Panel > Google Workspace > Settings for Gmail > Default Routing https://admin.google.com/ac/apps/gmail/defaultrouting 2. Press "Add another rule" 3. Add your support email in "Email Address".

Note: As mentioned above, this can be an existing address, or you can fill out a new address @yourdomain.com (recommended), you do not have to separately create the new address anywhere in GSuite and it won't be a regular email account.

4. Add the @mava.email address from your Mava Account

Option A: If the GSuite address you are forwarding to (e.g. [e-mail]) does not yet exist as a support email, add the @mava.email in "Change Envelope Recipient". If you want to also receive a copy of the email in one of your existing Gmail user accounts (e.g. [e-mail]), you can add this in the "Add more recipients" section.

Option B: If the GSuite address you are forwarding to (e.g. [e-mail]) already exists as a support email with a support inbox, add the @mava.email in "Add more recipients"

1. Enter your custom support email address in the Email Integration page, and verify the address.

1. Check the Mava Dashboard (if your email is new) or your email inbox (if your email already exists as a separate GSuite user) for your confirmation email, click or copy / paste the verification link.

Google Groups

We do not recommend using Google Groups to set up email forwarding.

Outlook

1. Go to your inbox and head to Settings > Rules

2. Add your existing support address in the "to" field

3. Add the @mava.email address from your Mava Account in the "Redirect to" field