Email Setup

You can manage email support from your Mava dashboard using a support email address.

Mava supports email forwarding and fully custom email domains.

Once you've set up a custom domain, all emails from Mava to your customers will come from your own domain e.g. [e-mail]. If you haven't set up a custom domain then emails will come from @mava.email.

Getting started

1. Navigate to the Integrations page within Settings and select the ‘View & Edit’ button on the email integration option.

Once within the email integration page, you'll see four sections:

1. Customize your Mava support email address

2. Setup email forwarding

3. Configure custom email domain

4. Auto-response email

To link your existing company support email to Mava follow our Email Forwarding guide. After you've set that up you can then configure your custom email domain so that all emails from Mava to your customers are sent from your own domain. Follow the Custom Email Domains setup guide. When you're done we suggest turning on the auto-response email. Once you enable this, the first email a user sends to your team will trigger an auto-response.

This is designed to provide useful information to your users and also manage their expectations around your team's response time. For example you could include a link to your FAQs and let them know your team will aim to respond within X hours/days.