> For the complete documentation index, see [llms.txt](https://mava.gitbook.io/mava-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/discord-setup.md).

# Discord Setup

## Mava's Discord integration explained

Mava can be used in two ways in Discord:

1. **Ticketing**: powerful private thread ticketing system powered by AI -> [Set up ticketing](/mava-docs/getting-started/integration-setup/discord-setup/discord-ticket-setup.md)
2. **Public channel AI**: bot that can automatically answer repetitive questions in public channels -> [Setup public channel AI](/mava-docs/getting-started/integration-setup/discord-setup/discord-public-channel-ai-setup.md)

## Why add a web chat to your Discord?

#### Automation

* Mava AI works in both private tickets & public Discord channels to help your team scale support
* Mava's able to learn from your teams public Discord replies so you never have to answer the same question twice

#### Organization

* Using a ticketing system enables you to keep all support requests in one place to ensure your team can easily stay on top of requests
* Categorize, tag and assign agents to tickets

#### Scalability 

* Mava uses private threads instead of new channels for tickets meaning you'll never hit a [ticket limit, unlike other tools ](/mava-docs/ticket-behavior-and-settings/discord-threads-and-limits.md)
* Users will receive [transcripts ](/mava-docs/ticket-behavior-and-settings/discord-ticket-transcripts.md)automatically at the end of a conversation 

#### Security

* Mava does not require Admin permissions, unlike other ticket bots
* Using tickets, reduces the number of users trying to DM your team or other users. This keeps all communication in your server in a controled and more secure environment. 

#### Analytics

* Mava comes with powerful customer support analytics by default