Mava Docs
  • 👋Introducing Mava
    • Book a demo
    • What is Mava?
  • 🟢Getting Started
    • Create a free account
    • Integration Setup
      • Web Chat Setup
        • Automatically capture custom user data (SDK)
        • Automatically open the web chat on page load
        • Create custom launch event
        • Hide web chat icon
        • Delay script load
        • Customize the position & Size of the Web chat
      • Discord Setup
        • Discord Ticket Setup
        • Discord Public Channel AI Setup
        • Changing the Discord Bot Name
        • Automatically add users or all users with a role into a Discord private thread
        • Responding to tickets within Discord
        • Discord Thread Limits & Archiving
      • Telegram Setup
        • Telegram Group Ticketing
      • Email Setup
        • Email Forwarding
        • Custom Email Domains
    • Inviting Team Members
      • Transferring account ownership
      • Existing Wallet User - How To Verify Your Email
    • Linking your Discord Profile to Mava
    • Chatbot Builder
    • Attributes
  • 🔄Ticket Automations
  • 🤖AI Support
    • AI Training
    • Private Support Ticket AI
    • Public Discord Channel AI
    • Public Telegram Group AI
    • Public Slack AI Channel
  • 🔗Webhooks & API
    • 🪝Webhooks
      • 📋Schemas
      • 🔐 Webhook Security Guide
      • 📩Deliverability
    • 💻API
    • No-Code Integrations
  • 📥The Support Inbox
    • Inbox Keyboard Shortcuts
    • Ticket Status
    • How to create a custom inbox view
    • How to copy a user's Telegram/Discord ID or email address
    • Tags
    • Changing your team's workspace name
  • 🎟️Ticket Behavior & Settings
    • How to open a ticket in Discord
    • Spam & Ticket limits
    • Auto-Resolve Tickets
    • Re-opening Resolved Tickets
    • Discord Threads & Limits
    • Discord Ticket Transcripts
  • 🔔Notifications
    • Personal Notifications
    • Team Notifications
  • 💲Price Plans
    • Pricing FAQs
  • 💸Affiliate Program
  • 📱Using Mava on Mobile
  • 🔐Data Protection & Security
  • ✅Going Live Checklist
  • ⚠️Workspace Account Deletion
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  • Mava's Discord integration explained
  • Why add a web chat to your Discord?

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  1. Getting Started
  2. Integration Setup

Discord Setup

PreviousCustomize the position & Size of the Web chatNextDiscord Ticket Setup

Last updated 9 months ago

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Mava's Discord integration explained

Mava can be used in two ways in Discord:

  1. Ticketing: powerful private thread ticketing system powered by AI ->

  2. Public channel AI: bot that can automatically answer repetitive questions in public channels ->

Why add a web chat to your Discord?

Automation

  • Mava AI works in both private tickets & public Discord channels to help your team scale support

  • Mava's able to learn from your teams public Discord replies so you never have to answer the same question twice

Organization

  • Using a ticketing system enables you to keep all support requests in one place to ensure your team can easily stay on top of requests

  • Categorize, tag and assign agents to tickets

Scalability

  • Mava uses private threads instead of new channels for tickets meaning you'll never hit a

  • Users will receive automatically at the end of a conversation

Security

  • Mava does not require Admin permissions, unlike other ticket bots

  • Using tickets, reduces the number of users trying to DM your team or other users. This keeps all communication in your server in a controled and more secure environment.

Analytics

  • Mava comes with powerful customer support analytics by default

🟢
Set up ticketing
Setup public channel AI
ticket limit, unlike other tools
transcripts