Discord Setup

Mava's Discord integration explained

Mava can be used in two ways in Discord:

1. Ticketing: powerful private thread ticketing system powered by AI -> Set up ticketing

2. Public channel AI: bot that can automatically answer repetitive questions in public channels -> Setup public channel AI

Why add a web chat to your Discord?

Automation

• Mava AI works in both private tickets & public Discord channels to help your team scale support

• Mava's able to learn from your teams public Discord replies so you never have to answer the same question twice

Organization

• Using a ticketing system enables you to keep all support requests in one place to ensure your team can easily stay on top of requests

• Categorize, tag and assign agents to tickets

Scalability

• Mava uses private threads instead of new channels for tickets meaning you'll never hit a ticket limit, unlike other tools

• Users will receive transcripts automatically at the end of a conversation

Security

• Mava does not require Admin permissions, unlike other ticket bots

• Using tickets, reduces the number of users trying to DM your team or other users. This keeps all communication in your server in a controled and more secure environment.

Analytics

• Mava comes with powerful customer support analytics by default