# Discord Setup

## Mava's Discord integration explained

Mava can be used in two ways in Discord:

1. **Ticketing**: powerful private thread ticketing system powered by AI -> [Set up ticketing](/mava-docs/getting-started/integration-setup/discord-setup/discord-ticket-setup.md)
2. **Public channel AI**: bot that can automatically answer repetitive questions in public channels -> [Setup public channel AI](/mava-docs/getting-started/integration-setup/discord-setup/discord-public-channel-ai-setup.md)

## Why add a web chat to your Discord?

#### Automation

* Mava AI works in both private tickets & public Discord channels to help your team scale support
* Mava's able to learn from your teams public Discord replies so you never have to answer the same question twice

#### Organization

* Using a ticketing system enables you to keep all support requests in one place to ensure your team can easily stay on top of requests
* Categorize, tag and assign agents to tickets

#### Scalability 

* Mava uses private threads instead of new channels for tickets meaning you'll never hit a [ticket limit, unlike other tools ](/mava-docs/ticket-behavior-and-settings/discord-threads-and-limits.md)
* Users will receive [transcripts ](/mava-docs/ticket-behavior-and-settings/discord-ticket-transcripts.md)automatically at the end of a conversation 

#### Security

* Mava does not require Admin permissions, unlike other ticket bots
* Using tickets, reduces the number of users trying to DM your team or other users. This keeps all communication in your server in a controled and more secure environment. 

#### Analytics

* Mava comes with powerful customer support analytics by default


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.