Discord Setup
Mava's Discord integration explained
Mava can be used in two ways in Discord:
Ticketing: powerful private thread ticketing system powered by AI -> Set up ticketing
Public channel AI: bot that can automatically answer repetitive questions in public channels -> Setup public channel AI
Why add a web chat to your Discord?
Automation
Mava AI works in both private tickets & public Discord channels to help your team scale support
Mava's able to learn from your teams public Discord replies so you never have to answer the same question twice
Organization
Using a ticketing system enables you to keep all support requests in one place to ensure your team can easily stay on top of requests
Categorize, tag and assign agents to tickets
Scalability
Mava uses private threads instead of new channels for tickets meaning you'll never hit a ticket limit, unlike other tools
Users will receive transcripts automatically at the end of a conversation
Security
Mava does not require Admin permissions, unlike other ticket bots
Using tickets, reduces the number of users trying to DM your team or other users. This keeps all communication in your server in a controled and more secure environment.
Analytics
Mava comes with powerful customer support analytics by default