> For the complete documentation index, see [llms.txt](https://mava.gitbook.io/mava-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/email-setup/custom-email-domains.md).

# Custom Email Domains

### Setting Up Email Replies from Your Custom Domain

To enhance email deliverability and increase client trust, you can set up email replies to come from your custom domain (e.g., <support@example.com>) instead of <example@mava.email>. This feature is available to [Scale & Enterprise](/mava-docs/price-plans.md) plan customers and allows your support team to maintain a professional and branded email communication experience.

## Why Set Up a Custom Domain for Email Replies?

**• Improved Deliverability:** Emails sent from your own domain are less likely to be flagged as spam ensuring all replies are received by your end users.

**• Increased Trust:** Clients are more likely to engage with and trust emails that come from your company’s domain rather than a third-party service like Mava.

### Prerequisites

Before you begin, you must have correctly set up email forwarding. [Follow these instructions](/mava-docs/getting-started/integration-setup/email-setup/email-forwarding.md) to set up email forwarding first, if you've not already done this.<br>

### Step-by-Step Setup Guide

#### Step 1: Access the Email Integration Dashboard

1\. Navigate to the Mava dashboard by going to <https://dashboard.mava.app/dashboard/admin/integrations/email>.

#### Step 2: Enable the Custom Domain Toggle

1\. Once in the email integrations section, locate the “Custom Domain” option and toggle it on.

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FoBY2k4HeWd9yrOgUXoJv%2Fimage.png?alt=media&#x26;token=3b57d1de-fef6-4df3-bd3a-cdb121075765" alt=""><figcaption></figcaption></figure>

2\. In the background, we'll verify your domain via Amazon by sending you an email. You do not need to do anything with this email.

#### Step 3: Add TXT Records to Your Domain

1\. From the table will be displayed with 2 TXT and 3 CNAME records. These records need to be copied and added to your domain’s DNS settings.

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2FTL0n9EndUUAVm9Zjhumr%2FScreenshot%202025-03-20%20at%2014.58.46.png?alt=media&#x26;token=27949e49-9546-4c34-8795-3fa0f54dc686" alt=""><figcaption></figcaption></figure>

Note: your CNAME and @ TXT record will need to match the exact values as shown in the dashboard.\
For DMARC we accept p=none, p=quarantine, and p=reject.

2\. Share these records with your system administrator, who will enter them into the DNS settings provided by your domain provider (e.g., GoDaddy, Google Domains, Cloudflare etc.).

#### Step 4: Verify Domain Setup

1\. After the records are added, click the Check Status button in the Mava dashboard.

<figure><img src="https://2748965171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTebv3SzLbdQL5VOCHzvx%2Fuploads%2F4oFRDl6rWSDCioW0cu2q%2Fimage.png?alt=media&#x26;token=5a7e8f85-5b82-4e7e-8aa3-37b89c5de782" alt="" width="375"><figcaption></figcaption></figure>

2\. Mava will verify if the records have been correctly added and the status should show as 'Verified'. This process can take a few minutes, depending on your domain provider.<br>

#### Step 5: Test the Setup

1\. Once verification is successful, send a test email to your support email address and then reply from Mava to ensure that replies are being sent from your custom domain.

### Troubleshooting Tips

• Confirm [email forwarding](/mava-docs/getting-started/integration-setup/email-setup/email-forwarding.md) is correctly set up and verified within Mava

• Verification Failed?: Ensure the TXT records have been added correctly and wait up to 24 hours for the changes to propagate.

• Emails Not Sending?: Double-check your DNS setup, ensuring that all records are entered exactly as provided.

• If you've tried both steps above, you can try toggling off the custom domain section and toggling it back on. This will trigger a new verification email from Amazon.