# Public Discord Channel AI

## How Public Discord Channel AI works

### Overview

Mava's Public Discord channel AI has been designed to answer common questions in public to help your team effortlessly scale customer support. 

After being enabled, Mava AI is able to identify user support questions and answer them directly in public Discord channels. 

If you've uploaded a GitBook or external website into your [knowledge base](https://dashboard.mava.app/dashboard/admin/ai/sources) Mava AI will provide a source link for further reading. 

### Where & where will it respond

* The bot will always respond in public Discord channels IF it is mentioned i.e. @mava
* If it isn't mentioned, it will aim to respond to anything that meets the following criteria:
  * [The bot is enabled and has been granted the correct permissions in that channel](/mava-docs/getting-started/integration-setup/discord-setup/discord-public-channel-ai-setup.md)
  * It rates the question quality as good enough to be understood
  * It categorizes the question as a 'Support question' ('How does XYZ work') vs. a 'Social question' ('hey, how are you')
  * It has relevant content within the knowledge base

## Trouble Shooting Steps

If your public channel AI bot isn't responding, follow these steps:

* [ ] Mention the bot with @ in the channel you think it should work in. The bot will always respond when mentioned if it's set up correctly.
* [ ] Check that the 'Public Channel AI Assistant' is enabled in the[ AI Settings Section](https://dashboard.mava.app/dashboard/admin/ai/settings)

<figure><img src="/files/D8MbwWiuNpRMMhxEdiy8" alt=""><figcaption></figcaption></figure>

* [ ] [Check that Mava](/mava-docs/getting-started/integration-setup/discord-setup/discord-public-channel-ai-setup.md)[ has the correct Discord channel permissions ](/mava-docs/getting-started/integration-setup/discord-setup/discord-public-channel-ai-setup.md)(Please note: this is the most common reason for the public AI not working)
* [ ] Check you have not exceeded your monthly support request allowance on the [Plans & Billing page](https://dashboard.mava.app/dashboard/admin/plans). Mava AI will automatically stop responding after you've exceeded your monthly limit. If you've exceeded your allowance you can either upgrade or wait until the allowance resets.&#x20;
* [ ] Check you have relevant content uploaded. The bot may not respond if it does not know the answer. You can ask the same question and @ the bot (when mentioning, it will answer even if it does not know the answer).

If none of the steps above help, please reach out to a member of the team.&#x20;


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://mava.gitbook.io/mava-docs/ai-support/public-discord-channel-ai.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.