Mava Docs
  • 👋Introducing Mava
    • Book a demo
    • What is Mava?
  • 🟢Getting Started
    • Create a free account
    • Integration Setup
      • Web Chat Setup
        • Automatically capture custom user data (SDK)
        • Automatically open the web chat on page load
        • Create custom launch event
        • Hide web chat icon
        • Delay script load
        • Customize the position & Size of the Web chat
      • Discord Setup
        • Discord Ticket Setup
        • Discord Public Channel AI Setup
        • Changing the Discord Bot Name
        • Automatically add users or all users with a role into a Discord private thread
        • Responding to tickets within Discord
        • Discord Thread Limits & Archiving
      • Telegram Setup
        • Telegram Group Ticketing
      • Email Setup
        • Email Forwarding
        • Custom Email Domains
    • Inviting Team Members
      • Transferring account ownership
      • Existing Wallet User - How To Verify Your Email
    • Linking your Discord Profile to Mava
    • Chatbot Builder
    • Attributes
  • 🔄Ticket Automations
  • 🤖AI Support
    • AI Training
    • Private Support Ticket AI
    • Public Discord Channel AI
    • Public Telegram Group AI
    • Public Slack AI Channel
  • 🔗Webhooks & API
    • 🪝Webhooks
      • 📋Schemas
      • 🔐 Webhook Security Guide
      • 📩Deliverability
    • 💻API
    • No-Code Integrations
  • 📥The Support Inbox
    • Inbox Keyboard Shortcuts
    • Ticket Status
    • How to create a custom inbox view
    • How to copy a user's Telegram/Discord ID or email address
    • Tags
    • Changing your team's workspace name
  • 🎟️Ticket Behavior & Settings
    • How to open a ticket in Discord
    • Spam & Ticket limits
    • Auto-Resolve Tickets
    • Re-opening Resolved Tickets
    • Discord Threads & Limits
    • Discord Ticket Transcripts
  • 🔔Notifications
    • Personal Notifications
    • Team Notifications
  • 💲Price Plans
    • Pricing FAQs
  • 💸Affiliate Program
  • 📱Using Mava on Mobile
  • 🔐Data Protection & Security
  • ✅Going Live Checklist
  • ⚠️Workspace Account Deletion
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On this page
  • How Public Discord Channel AI works
  • Overview
  • Where & where will it respond
  • Trouble Shooting Steps

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  1. AI Support

Public Discord Channel AI

How Public Discord Channel AI works

Overview

Mava's Public Discord channel AI has been designed to answer common questions in public to help your team effortlessly scale customer support.

After being enabled, Mava AI is able to identify user support questions and answer them directly in public Discord channels.

If you've uploaded a GitBook or external website into your knowledge base Mava AI will provide a source link for further reading.

Where & where will it respond

  • The bot will always respond in public Discord channels IF it is mentioned i.e. @mava

  • If it isn't mentioned, it will aim to respond to anything that meets the following criteria:

    • The bot is enabled and has been granted the correct permissions in that channel

    • It rates the question quality as good enough to be understood

    • It categorizes the question as a 'Support question' ('How does XYZ work') vs. a 'Social question' ('hey, how are you')

    • It has relevant content within the knowledge base

Trouble Shooting Steps

If your public channel AI bot isn't responding, follow these steps:

If none of the steps above help, please reach out to a member of the team.

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Last updated 1 year ago

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