Mava Docs
  • 👋Introducing Mava
    • Book a demo
    • What is Mava?
  • 🟢Getting Started
    • Create a free account
    • Integration Setup
      • Web Chat Setup
        • Automatically capture custom user data (SDK)
        • Automatically open the web chat on page load
        • Create custom launch event
        • Hide web chat icon
        • Delay script load
        • Customize the position & Size of the Web chat
      • Discord Setup
        • Discord Ticket Setup
        • Discord Public Channel AI Setup
        • Changing the Discord Bot Name
        • Automatically add users or all users with a role into a Discord private thread
        • Responding to tickets within Discord
        • Discord Thread Limits & Archiving
      • Telegram Setup
        • Telegram Group Ticketing
      • Email Setup
        • Email Forwarding
        • Custom Email Domains
    • Inviting Team Members
      • Transferring account ownership
      • Existing Wallet User - How To Verify Your Email
    • Linking your Discord Profile to Mava
    • Chatbot Builder
    • Attributes
  • 🔄Ticket Automations
  • 🤖AI Support
    • AI Training
    • Private Support Ticket AI
    • Public Discord Channel AI
    • Public Telegram Group AI
    • Public Slack AI Channel
  • 🔗Webhooks & API
    • 🪝Webhooks
      • 📋Schemas
      • 🔐 Webhook Security Guide
      • 📩Deliverability
    • 💻API
    • No-Code Integrations
  • 📥The Support Inbox
    • Inbox Keyboard Shortcuts
    • Ticket Status
    • How to create a custom inbox view
    • How to copy a user's Telegram/Discord ID or email address
    • Tags
    • Changing your team's workspace name
  • 🎟️Ticket Behavior & Settings
    • How to open a ticket in Discord
    • Spam & Ticket limits
    • Auto-Resolve Tickets
    • Re-opening Resolved Tickets
    • Discord Threads & Limits
    • Discord Ticket Transcripts
  • 🔔Notifications
    • Personal Notifications
    • Team Notifications
  • 💲Price Plans
    • Pricing FAQs
  • 💸Affiliate Program
  • 📱Using Mava on Mobile
  • 🔐Data Protection & Security
  • ✅Going Live Checklist
  • ⚠️Workspace Account Deletion
Powered by GitBook
On this page

Was this helpful?

  1. Ticket Behavior & Settings

Re-opening Resolved Tickets

PreviousAuto-Resolve TicketsNextDiscord Threads & Limits

Was this helpful?

Within the section of Mava, you have the option to allow your users to reopen resolved tickets.

If this setting is ON, users will be able to re-open Discord tickets by sending a new message after they have been marked as resolved. If this setting is OFF, users will still be able to send message in the resolved ticket thread, but it will not re-open on the Mava Dashboard. Users will be prompted to create a new ticket.

This setting is OFF by default and if users need to speak with the team, they will be able to open a new ticket.

🎟️
Ticket Settings