# Re-opening Resolved Tickets

Within the [Ticket Settings](https://dashboard.mava.app/dashboard/admin/ticket-settings) section of Mava, you have the option to allow your users to reopen resolved tickets. 

If this setting is ON, users will be able to re-open Discord tickets by sending a new message after they have been marked as resolved. If this setting is OFF, users will still be able to send message in the resolved ticket thread, but it will not re-open on the Mava Dashboard. Users will be prompted to create a new ticket.

<figure><img src="/files/pqMO1mpHt1SCjFh6TzYs" alt=""><figcaption></figcaption></figure>

This setting is OFF by default and if users need to speak with the team, they will be able to open a new ticket. <br>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings/re-opening-resolved-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.