> For the complete documentation index, see [llms.txt](https://mava.gitbook.io/mava-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings/spam-and-ticket-limits.md).

# Spam & Ticket limits

Mava only allows users to open one ticket at a time across Webchat, Telegram, Discord, and Email. This helps prevent spam and also make it easier for a user to jump back into their previous conversation.\
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If a ticket is resolved they will be able to create a new ticket, and you'll see their ticket history on the right hand side of the Mava dashboard.

Exception: on Discord, an admin can optionally allow users to [reopen a resolved ticket](/mava-docs/ticket-behavior-and-settings/re-opening-resolved-tickets.md) by replying to it instead of opening a new one. This option only exists for Discord — see that page for how the other channels behave.