🪝Webhooks

Understanding the webhook system

You can use the webhooks to receive updates about the following collections. Tickets: Support requests that appear in the Mava dashboard. A single customer can have multiple - although only 1 at a time. Ticket attributes can be found here which contain custom data assigned to the ticket

Messages: Tickets can have any number of messages. These can come from a number of different sources but most often are either the customer or one of your support agents. Messages can also come with attachments. Customers: Every ticket is created by a customer. Customers can create multiple tickets (not at the same time) and can have a set of customer attributes assigned to them.

Example use cases could include:

• Updating your CRM based on new customers, and their attributes

• Creating issues/tickets in product management software and adding messages to inform other company teams about the support request details. E.g a Jira issue with a breakdown of the messages so a developer can read the bug report.