Public Slack AI Channel

Mava AI answers questions in over 100 languages, 24/7, using your knowledge base and documentation within public Slack channels and Slack Connect.

These instructions are for the Slack AI bot, if you're looking to set up Slack notifications for your team, please visit this page instead.

When will and wont the Slack AI bot respond?

Once activated, the bot will respond to:

• Any support question it believes it can answer based on your uploaded content

• Any question if the bot is tagged

The bot won't respond if:

• The question is not considered a support request. For example, "Hi, how are you doing?" would be classified as a 'social' question and not a support request so the bot would not reply.

• The question is a reply to a different message. This is to avoid the bot interrupting conversations by users if they are replying to each other. Example of a reply below:

How to activate Slack Channel AI

Before starting, make sure you've completed these two steps:

• Upload Content to train your AI & provided a company name and description so the AI know's who it's working for

• Turn on the Public channel AI assistant in AI > Settings

Slack Integration Setup:

1. Navigate to the integrations page within Mava and select Slack and press the 'Connect' button

1. You'll be redirect to Slacks authentication page and may need to login to Slack. Once you're logged in, enter the workspace name you want to connect. You'll find your workspace name by pressing the dropdown on the top left of your Slack application. In the example below, our workspace is called 'mavaapp.slack.com'

1. Select the channel you want to add the bot to from the dropdown

1. Add the bot to any other channel within your Slack by @'ing the bot and then selecting the option to add the bot to the desired channels