Mava Docs
  • 👋Introducing Mava
    • Book a demo
    • What is Mava?
  • 🟢Getting Started
    • Create a free account
    • Integration Setup
      • Web Chat Setup
        • Automatically capture custom user data (SDK)
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        • Create custom launch event
        • Hide web chat icon
        • Delay script load
        • Customize the position & Size of the Web chat
      • Discord Setup
        • Discord Ticket Setup
        • Discord Public Channel AI Setup
        • Changing the Discord Bot Name
        • Automatically add users or all users with a role into a Discord private thread
        • Responding to tickets within Discord
        • Discord Thread Limits & Archiving
      • Telegram Setup
        • Telegram Group Ticketing
      • Email Setup
        • Email Forwarding
        • Custom Email Domains
    • Inviting Team Members
      • Transferring account ownership
      • Existing Wallet User - How To Verify Your Email
    • Linking your Discord Profile to Mava
    • Chatbot Builder
    • Attributes
  • 🔄Ticket Automations
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    • AI Training
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  • 🔗Webhooks & API
    • 🪝Webhooks
      • 📋Schemas
      • 🔐 Webhook Security Guide
      • 📩Deliverability
    • 💻API
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  • 📥The Support Inbox
    • Inbox Keyboard Shortcuts
    • Ticket Status
    • How to create a custom inbox view
    • How to copy a user's Telegram/Discord ID or email address
    • Tags
    • Changing your team's workspace name
  • 🎟️Ticket Behavior & Settings
    • How to open a ticket in Discord
    • Spam & Ticket limits
    • Auto-Resolve Tickets
    • Re-opening Resolved Tickets
    • Discord Threads & Limits
    • Discord Ticket Transcripts
  • 🔔Notifications
    • Personal Notifications
    • Team Notifications
  • 💲Price Plans
    • Pricing FAQs
  • 💸Affiliate Program
  • 📱Using Mava on Mobile
  • 🔐Data Protection & Security
  • ✅Going Live Checklist
  • ⚠️Workspace Account Deletion
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  • Troubleshooting: can’t get browser notifications working?

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  1. Notifications

Personal Notifications

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Personal notifications are highly customizable and can be recieved via your browser and email. You can configure personal notifications under the account settings section within Mava.

Once you’re in this section you’ll be able to decide where you want to receive notifications (Desktop and/or email), as well as, when you should be notified. You can check or uncheck each option according to your preferences.

Please note: email notifications won’t be sent if you have an active browser session.

If you’d like to receive notifications on a different platform or for different events please reach out to the Mava team.

Troubleshooting: can’t get browser notifications working?

  1. Make sure you have granted permission within your browser to allow Mava to send push notifications

  2. Make sure your system settings on Mac/Windows allow the browser you’re using to send notifications. You’ll normally need to manually enable this within notification settings on your computer.

  3. Once you’re all set, press the ‘Send test desktop notification’ and see if it works.. if all else fails please reach out to the Mava team for help

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