> For the complete documentation index, see [llms.txt](https://mava.gitbook.io/mava-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mava.gitbook.io/mava-docs/webhooks-and-api/webhooks/schemas.md).

# Schemas

```
{
  signature: 'mava_wh_3h32i2dkd2d90d2jdk2jd2k29hds' // string
  payload: 'encrypted_payload' // string
  key: 'encrypted_key',
  webhookId: '321312-2312d-2ed121' // string
}
```

You will receive post requests from Mava in the above format.\
\
Signature will be used along with [Signing Key](broken://pages/NFSVUWmjNqVcofeHHn5A) to verify the authenticity of your payload. The Webhook ID must be used to ensure you have not previously received this webhook. See [Deliverability](/mava-docs/webhooks-and-api/webhooks/deliverability.md) for more information.

Once [unencrypted](broken://pages/NFSVUWmjNqVcofeHHn5A) you're payload will look like something like this - depending on the data events you've subscribed to and are receiving.<br>

```
{
  signature: 'mava_wh_3h32i2dkd2d90d2jdk2jd2k29hds' // string
  payload: {
    type: 'ticket.created' // string
    document: {...} //  Ticket
  },
  webhookId: '321312-2312d-2ed121' // string
}
```

\
**Ticket Schema**

<pre class="language-typescript"><code class="lang-typescript">interface Ticket {
  tags: {},
  customer: Customer,
  assignedTo: {
    name: string;
    email: string;
<strong>  } | undefined,
</strong>  status: string;
  priority: string;
  category: {
    name: string;
    isArchived: boolean;
<strong>  },
</strong>  sourceType: string;
  aiStatus: string;
  userRating: Types.ObjectId;
  isUserRatingRequested: boolean;
  firstCustomerMessageCreatedAt?: Date;
  firstAgentMessageCreatedAt?: Date;
  attributes: { attribute: Attribute; content: string }[];
}
</code></pre>

\
**Message schema**

```typescript

interface Message {
  messageType: string;
  senderReferenceType: 'ClientMember' | 'Customer' | 'DiscordUser';
  sender: {
    name: string,
    email: string,
  },
  fromCustomer: boolean;
  content: string;
  ticket: Ticket;
  attachments: {
    url:string,
    fileName:string,
    type:string,  
  }[],
}

```

\
**Customer schema**

```typescript
interface Customer {
  walletAddress: string;
  name: string;
  email: string;
  attributes: { attribute: Attribute; content: string }[];
  discordAuthorId: string;
  telegramAuthorId: string;
  discordRoles: string[];
}


```

**Attribute schema**

```typescript

interface IAttribute {
  _id: string;
  name: string;
  type: string;
  affiliationType: string;
  isArchived: boolean;
}
```