No-Code Integrations
To connect Mava to other tools without developer help, you can use no-code tools such as Zapier or Make.
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To connect Mava to other tools without developer help, you can use no-code tools such as Zapier or Make.
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In this article we will discuss how to push data from Mava into other systems using these tools.
Tutorial:
Head to Zaps > Create
Click on the Trigger step and select “Webhooks by Zapier”
Select Event > Catch Hook
Create a test ticket and select a record from the test records shown in the bottom of the screen
You can now add more zaps or steps to push data into your desired system.
Head to Scenarios and create a new scenario
Add a Module and select Webhooks > Custom Webhook > Create Webhook
Add another module in Make and select “Parse JSON” > press “Add” > “Generate”
Insert the following data as your sample data structure:
{"type":"message.created","document":{"_id":"668682aae09f6a0a829f91db","senderReferenceType":"Customer","sender":{"_id":"638dd50ea7e9673ed9a14bb3","name":"irismava","email":"test"},"fromCustomer":true,"content":"hello\\","ticket":{"_id":"66867b28e09f6a0a829bb35f","customer":"638dd50ea7e9673ed9a14bb3","status":"Open","priority":2,"sourceType":"discord","aiStatus":"Handling","attributes":[],"createdAt":"2024-07-04T10:36:24.520Z","updatedAt":"2024-07-04T10:53:29.186Z","firstCustomerMessageCreatedAt":"2024-07-04T10:53:28.930Z","firstAgentMessageCreatedAt":"2024-07-04T10:53:28.924Z","id":"66867b28e09f6a0a829bb35f"},"messageType":"ExternalMessage","attachments":[],"createdAt":"2024-07-04T11:08:26.260Z","updatedAt":"2024-07-04T11:08:26.260Z"}}
5. Select “Payload”.
Troubleshooting: If you do not see the “Payload” item, press the “Run once” play button on the bottom of the screen, select “Wait for new data” and create a new ticket.
You can now add another module to push the date into your desired system.
Go to the Test tab and paste the webhook URL into Important: make sure to turn Encryption & security in Mava off.
You will now see a URL starting with t, that you can paste in Important: make sure to turn Encryption & security in Mava off.