No-Code Integrations
To connect Mava to other tools without developer help, you can use no-code tools such as Zapier or Make.
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To connect Mava to other tools without developer help, you can use no-code tools such as Zapier or Make.
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Was this helpful?
In this article we will discuss how to push data from Mava into other systems using these tools.
Tutorial:
https://www.loom.com/share/b0ac4c002101428193a79f654917ccf6?sid=a7d4d84e-cc5c-463c-a306-f487388a5c96
Head to Zaps > Create
Click on the Trigger step and select “Webhooks by Zapier”
Select Event > Catch Hook
Go to the Test tab and paste the webhook URL into Mava’s Webhook section Important: make sure to turn Encryption & security in Mava off.
Create a test ticket and select a record from the test records shown in the bottom of the screen
You can now add more zaps or steps to push data into your desired system.
Head to Scenarios and create a new scenario
Add a Module and select Webhooks > Custom Webhook > Create Webhook
You will now see a URL starting with https://hook, that you can paste in Mava’s Webhook section Important: make sure to turn Encryption & security in Mava off.
Add another module in Make and select “Parse JSON” > press “Add” > “Generate”
Insert the following data as your sample data structure:
{"type":"message.created","document":{"_id":"668682aae09f6a0a829f91db","senderReferenceType":"Customer","sender":{"_id":"638dd50ea7e9673ed9a14bb3","name":"irismava","email":"test"},"fromCustomer":true,"content":"hello\\","ticket":{"_id":"66867b28e09f6a0a829bb35f","customer":"638dd50ea7e9673ed9a14bb3","status":"Open","priority":2,"sourceType":"discord","aiStatus":"Handling","attributes":[],"createdAt":"2024-07-04T10:36:24.520Z","updatedAt":"2024-07-04T10:53:29.186Z","firstCustomerMessageCreatedAt":"2024-07-04T10:53:28.930Z","firstAgentMessageCreatedAt":"2024-07-04T10:53:28.924Z","id":"66867b28e09f6a0a829bb35f"},"messageType":"ExternalMessage","attachments":[],"createdAt":"2024-07-04T11:08:26.260Z","updatedAt":"2024-07-04T11:08:26.260Z"}}
5. Select “Payload”.
Troubleshooting: If you do not see the “Payload” item, press the “Run once” play button on the bottom of the screen, select “Wait for new data” and create a new ticket.
You can now add another module to push the date into your desired system.