No-Code Integrations

To connect Mava to other tools without developer help, you can use no-code tools such as Zapier or Make.

In this article we will discuss how to push data from Mava into other systems using these tools.

Zapier

Tutorial:

https://www.loom.com/share/b0ac4c002101428193a79f654917ccf6?sid=a7d4d84e-cc5c-463c-a306-f487388a5c96

1. Head to Zaps > Create

2. Click on the Trigger step and select “Webhooks by Zapier”

1. Select Event > Catch Hook

2. Go to the Test tab and paste the webhook URL into Mava’s Webhook section Important: make sure to turn Encryption & security in Mava off.

3. Create a test ticket and select a record from the test records shown in the bottom of the screen

You can now add more zaps or steps to push data into your desired system.

Make

1. Head to Scenarios and create a new scenario

2. Add a Module and select Webhooks > Custom Webhook > Create Webhook

3. You will now see a URL starting with https://hook, that you can paste in Mava’s Webhook section Important: make sure to turn Encryption & security in Mava off.

1. Add another module in Make and select “Parse JSON” > press “Add” > “Generate”

1. Insert the following data as your sample data structure:

{"type":"message.created","document":{"_id":"668682aae09f6a0a829f91db","senderReferenceType":"Customer","sender":{"_id":"638dd50ea7e9673ed9a14bb3","name":"irismava","email":"test"},"fromCustomer":true,"content":"hello\\","ticket":{"_id":"66867b28e09f6a0a829bb35f","customer":"638dd50ea7e9673ed9a14bb3","status":"Open","priority":2,"sourceType":"discord","aiStatus":"Handling","attributes":[],"createdAt":"2024-07-04T10:36:24.520Z","updatedAt":"2024-07-04T10:53:29.186Z","firstCustomerMessageCreatedAt":"2024-07-04T10:53:28.930Z","firstAgentMessageCreatedAt":"2024-07-04T10:53:28.924Z","id":"66867b28e09f6a0a829bb35f"},"messageType":"ExternalMessage","attachments":[],"createdAt":"2024-07-04T11:08:26.260Z","updatedAt":"2024-07-04T11:08:26.260Z"}}

5. Select “Payload”.

Troubleshooting: If you do not see the “Payload” item, press the “Run once” play button on the bottom of the screen, select “Wait for new data” and create a new ticket.

You can now add another module to push the date into your desired system.