> For the complete documentation index, see [llms.txt](https://mava.gitbook.io/mava-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings/discord-ticket-transcripts.md).

# Discord Ticket Transcripts

When a [Discord](/mava-docs/getting-started/integration-setup/discord-setup.md) ticket status is updated to [Resolved](/mava-docs/the-support-inbox/ticket-status.md), Mava will automatically send a transcript to the user who opened the ticket. 

Your customers will need to have their Discord Direct Message (DM) inbox open to allow for transcripts to be received. 

When a user clicks on the 'View Transcript' button it will automatically take them back to the private Discord thread. 

<figure><img src="https://content.gitbook.com/content/Tebv3SzLbdQL5VOCHzvx/blobs/bZiOuXz4TVVUIt1DRJ50/image.png" alt=""><figcaption></figcaption></figure>