# Discord Ticket Transcripts

When a [Discord](https://mava.gitbook.io/mava-docs/getting-started/integration-setup/discord-setup) ticket status is updated to [Resolved](https://mava.gitbook.io/mava-docs/the-support-inbox/ticket-status), Mava will automatically send a transcript to the user who opened the ticket. 

Your customers will need to have their Discord Direct Message (DM) inbox open to allow for transcripts to be received. 

When a user clicks on the 'View Transcript' button it will automatically take them back to the private Discord thread. 

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