# Discord Ticket Transcripts

When a [Discord](/mava-docs/getting-started/integration-setup/discord-setup.md) ticket status is updated to [Resolved](/mava-docs/the-support-inbox/ticket-status.md), Mava will automatically send a transcript to the user who opened the ticket. 

Your customers will need to have their Discord Direct Message (DM) inbox open to allow for transcripts to be received. 

When a user clicks on the 'View Transcript' button it will automatically take them back to the private Discord thread. 

<figure><img src="/files/MhwAw7nSW3NE8luMiV8h" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://mava.gitbook.io/mava-docs/ticket-behavior-and-settings/discord-ticket-transcripts.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.